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The chief customer officer: Corporations get serious about customer experience
Paul Hagen of Forrester recently posted a blog regarding the new role of chief customer officer. According to Hagen: Over the past five years Forrester has observed an increase in the number of...
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Chief Customer Officer: Enhancing Customer Experience
Image courtesy of Curtis N. Bingham, CCO Council Meeting the expectations of today’s consumer requires traditionally siloed functions such as sales, marketing, and the contact center work together more...
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